Send the request
Use the in-app deletion route where available, or email from the address linked to your account. Include enough information to identify the account, but do not send passwords or payment-card details.
Account and data deletion
Delete your ilé account and data
You can request deletion through the ilé app where available or by contacting ade@ileapp.co.uk. Account deletion is different from cancelling an Apple or Google subscription.
Email a deletion requestIdentity check
Identity verification may be required before deletion to protect your account and personal data from an unauthorised request.
Deletion timing
Deletion or anonymisation is normally completed within a reasonable period and usually within 30 days where technically possible.
Limited retention
Limited records or backups may be retained for legal, security, accounting, fraud-prevention or dispute reasons.
Cancel subscriptions separately
Apple or Google subscriptions must be cancelled through the relevant account settings unless ilé says otherwise. Deleting the account does not automatically cancel an app-store subscription.